Shipping Policy
WHAT’S THE AVERAGE PROCESSING TIME?
Regular orders are processed to be shipped in 3-4 business days.
WHAT’S THE EXPECTED DELIVERY TIME?
All orders are shipped with standard ground shipping which can take 3-10 business days to be delivered from the first tracking movement. All SefoLife products are ineligible for air freight (due to flammable goods limitations by the IATA).
HOW DO I RETURN AN ITEM OR INQUIRY ABOUT RETURNING AN ITEM?
Due to the nature of our products, all sales are final and cannot be returned/exchanged. If you have any questions, please email us at feedback@sefolife.com
REFUND/REPLACEMENT OF DAMAGED PRODUCTS/PACKAGES:
If you received a package that has suffered any damage during shipment that affected SefoLife®’s product quality, you'll need to inform SefoLife® before 4 calendar days from the delivery date.
To open and file the claim, you'll need to email feedback@sefolife.com the following (no claims will be processed unless this documentation is submitted):
- Picture or video of the damaged item(s).
- Picture of the shipping box in which the products were delivered.
- Picture of the shipping label on the shipping box.
SefoLife® is unable to process a claim of a product damaged during transportation after 4 calendar days from the delivery date.
If you have discarded the products, and are unable to provide documentation of the damaged item(s), we will not be able to honour a refund/replacement. Products that have less than half of the pax/units left inside are not eligible for a replacement or a refund.
Damaged products purchased through third-party retailers must be claimed directly to the third party retailer. We are unable to process claims of damaged products that haven’t been ordered directly through www.sefolife.com.
CAN I CANCEL MY ORDER BEFORE IT SHIPS?
Once an order is successfully placed, we cannot accept "cancellations" since the information is transferred to our logistics partner who processes orders immediately.